FAQs

Ordering & Products

Will these turn my ears green?

Absolutely not. We have a 'No Green Skin' policy. All our earring posts and hooks are 925 sterling silver, designed for sensitive ears. We leave the green for the money, not your lobes.

What does "sold individually" mean?

Our mix-and-match styles are sold as single earrings, not pairs — so you can pick any two and build a pair that's never existed before. All crab, all chaos, or something in between. Styles marked "sold as a pair" ship as a set of two earrings.

Are the earrings heavy?

No — most studs are 1–5g and even our biggest dangles stay lightweight. You'll forget you're wearing them; other people won't.

Shipping

Where do you ship from?

Everything ships from Canada — hand-packed by us, not a warehouse in a country we've never visited.

Where do you ship to?

Canada and the United States. Free shipping on Canadian orders of $49 CAD or more and US orders over $79 USD. The rest of the world is still on the list — join our email list and you'll hear about it first.

How long does shipping take?

We process orders within 24–48 hours. After that, standard shipping takes 5–7 business days within Canada and 7–14 business days to the US. Canadian orders of $49 CAD or more and US orders over $79 USD ship free.

Will I get charged customs or duties?

Canadian orders, never. US orders cross the border, so they may be subject to customs duties, import taxes, or brokerage fees charged by US customs or the carrier when your package arrives. These aren't included in your checkout total and are the customer's responsibility — we have no say in whether they're applied or how much they are. Full details in our Shipping Policy.

Returns & Care

What's your return and exchange policy?

Changed your mind? You can request a return or exchange within 14 days of delivery. Items must be unworn, unused and in their original packaging. Final sale items are not eligible for change-of-mind returns or exchanges.

For returns without a product quality issue, you are responsible for return shipping. US returns must be sent back to Canada. Contact wehearyou@nhoi.world before sending an item back.

Items that arrive damaged or develop a manufacturing fault are handled separately under our One-Year Oops! Policy. See our Return Policy for full details.

What if my earrings arrive damaged or develop a quality issue?

Our One-Year Oops! Policy covers items that arrive damaged and product quality or manufacturing faults that develop within 365 days of delivery.

• Canada: we send a free replacement, with shipping included.
• United States: the replacement product is free; you are responsible for replacement shipping and any applicable import duties.

Damage caused by the customer, accidental damage, loss and normal wear are not covered. Email your order number and a photo to wehearyou@nhoi.world. You do not need to return the faulty item.

How do I take care of them?

Keep them away from water, perfume, and lotion; store them in the pouch when not worn. Full guide: Jewellery Care & Repairs.

Still have questions?

Email wehearyou@nhoi.world or use our contact form — a real human (who names earrings for a living) will get back to you.