Shipping policy

Order Processing Time

All orders are processed within 48 hours. Please note that orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone to keep you informed.

Where We Ship

All orders ship from Canada. We currently ship within Canada and to the United States. We do not ship to other destinations at this time — join our email list to be the first to know when we expand.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the weight of your items and your delivery address.

• Canada: Free standard shipping on orders over $49 CAD.
• United States: Free standard shipping on orders over $79 USD.

Free shipping thresholds are based on the order subtotal before taxes and after any discounts are applied.

Delivery Estimates

• Canada: 5–7 business days after your order ships.
• United States: 7–14 business days after your order ships.

While we strive to ensure timely delivery, please be aware that delivery delays can occasionally occur due to carrier issues or customs clearance processes. The estimated delivery time provided at checkout is a guide and not a guarantee.

Customs, Duties and Import Taxes (US Orders)

All orders are shipped from Canada. Orders delivered to the United States may be subject to customs duties, import taxes, or brokerage fees imposed by U.S. customs authorities or the carrier. Any such charges are the responsibility of the customer and are not included in the product price or the shipping cost paid at checkout.

These charges are set and collected by the destination country, not by Never Heard of It, and we have no control over the amount or whether they are applied. We are unable to reimburse duties or import taxes, and we cannot mark orders as gifts or declare a lower value.

If a package is refused or returned to us because import charges were not paid, any return shipping costs will be deducted from your refund.

Questions?

If you have any questions about your shipment, please contact us and we'll be happy to help.