Refund policy

At Never Heard Of It, we want you to love your new jewelry. However, we understand that sometimes things don’t work out. Please review our policy below regarding returns, refunds, and defects.

Standard Returns

If you are not completely satisfied with your purchase, you may initiate a return within 14 days of the delivery date. To be eligible for a return, the item must be unworn, unused, in the same condition that you received it, and in its original packaging. Please note that customers are responsible for all return shipping costs, and original shipping fees are non-refundable. Once we receive your return and confirm it is in resalable condition, we will process your refund to your original payment method.

 

Damaged or Defective Items

Quality is our top priority. If your item arrives damaged, or if it breaks due to a manufacturing defect within 14 days of delivery, we are committed to making it right. In such cases, we will cover the return shipping costs and provide you with a choice between a free replacement (subject to availability) or a full refund. Please contact us immediately with clear photos of the defect so we can assess the issue and resolve it for you as quickly as possible.

 

Exceptions and Non-Refundable Items

While we strive to accommodate returns, certain items are exempt from our return policy. Specifically, items marked as "Final Sale" and gift cards are non-refundable and cannot be returned or exchanged. Please ensure you double-check your selection before purchasing these items.

 

Refund Processing Time

We will notify you via email once we have received and inspected your returned item to let you know if the refund has been approved. If approved, the refund will be automatically processed and applied to your original method of payment within 10 business days. Please keep in mind that it can take some additional time for your bank or credit card company to officially post the refund to your account.

If more than 15 business days have passed since we approved your return and you still have not received your funds, please contact us at wehearyou@nhoi.world.

 

How to Initiate a Return

To start a return or report a defect, please email our support team at wehearyou@nhoi.world with your Order Number and the reason for the return. If the item is defective, please include photos showing the issue. We will respond with instructions on where to send your package. Please do not send items back to us without first contacting us, as we may be unable to process unapproved returns.