Jewellery Care & Repairs
How to keep your weird little friends alive
Our pieces are hand-enamelled and hand-finished — they're sturdy little characters, but they appreciate good treatment.
Daily care
- Last on, first off. Put earrings on after perfume, lotion and hairspray — and take them off before showering, swimming or sleeping.
- Keep them dry. Water is the fastest way to dull enamel and resin. If they get wet, pat dry with a soft cloth right away.
- Store them in the pouch. Each order ships with a pouch — it's not just packaging, it's their home. Storing pieces separately prevents scratches.
- Wipe gently. A soft, dry cloth after wear keeps the shine. No jewellery cleaner, no ultrasonic machines — enamel and resin don't like chemicals.
Resin pieces
Hand-finished resin can soften or warp in extreme heat — don't leave your earrings on a car dashboard in July. Fuzzy pom details should stay away from water entirely.
Enamel pieces
Enamel is glass-like: beautiful, durable against daily wear, but it can chip if dropped on hard floors. Treat them like tiny artworks, because they are.
If something breaks
If a piece arrives damaged, or develops a manufacturing fault within 365 days of delivery, we'll provide a free replacement product, and you don't need to send the faulty one back. That's the One-Year Oops! Policy.
Canada: replacement shipping is included. United States: you are responsible for replacement shipping and any applicable import duties.
Email wehearyou@nhoi.world with your order number and photos of the damage, and we'll sort it out.
Dropped them, lost one, or wore them out fairly? That's outside the policy — but email us anyway. Depending on the piece we can often offer a repair, a replacement part like posts or hooks, or a discount toward a new pair. Earrings with names deserve second chances.
